Contact Us

Need help or have questions? HQ Accounts support works through tickets in your personal account — this way we can see your order details and resolve your issue faster. We usually respond within an hour during business hours.

How to Contact Support

  1. Register or log into your personal account
  2. Create a support ticket describing your issue

Tickets are the only way to reach support. Through your personal account we can see your order history and help you faster.

Go to Personal Account →

Ticket Templates

Include your order number in the ticket subject and follow the template below.

Accounts Not Delivered After Payment

  1. Describe the problem
  2. Provide your order number and the email used for the purchase
  3. Attach a screenshot — upload to imgur.com, imgbb.com, postimages.org, prnt.sc, or gyazo.com

Invalid Account

  1. Describe the problem
  2. Provide your order number and the email used for the purchase
  3. Specify which proxies were used and from which provider
  4. Describe what actions were performed on the account
  5. Attach a screenshot — upload to imgur.com, imgbb.com, postimages.org, prnt.sc, or gyazo.com

What to Include in Your Ticket

The more details you provide upfront, the faster we can help. Please include:

Frequently Asked Questions

How do I contact support? Create a ticket in your personal account.

How quickly will you respond? Usually within an hour during business hours.

My accounts were not delivered — what do I do? Create a ticket using the "Accounts not delivered" template.

I received an invalid account — what do I do? Create a ticket using the "Invalid account" template.

For Suppliers

Want to sell accounts on HQ Accounts? Details and partnership terms on the Suppliers page.

News and Updates

Follow us on Telegram: @hqaccounts_info

This is a news and updates channel, not a support service.

Operating since 2019 · All requests through your personal account

Useful Links: Recommendations · Rules · Personal Account