Contacts
For all questions and suggestions, support only responds through tickets.
To do this, you need to register a personal account in our store.
In your personal account, you can also top up your balance and pay directly from your orders. They are always in one place and easily accessible.
After you contact support, a response will be provided within 30-60 minutes during business hours, but may take up to 24 hours in some cases.
Don't worry, we're always in touch. Absolutely all questions will be resolved.
The store reserves the right to refuse to resolve a customer issue and close a ticket without resolution if the customer displays inappropriate behavior or uses profanity.
When contacting customer support, please send all relevant information and question details at once (description and screenshot of the problem, what proxies you are using, what actions you have taken). Remember, the more information you provide, the faster the issue will be resolved! Save both your own and others' time. Support may refuse to resolve the issue without complete information about the problem.
Allowed hosting sites for uploading screenshots:
- https://imageup.ru/
- https://imgur.com/
- https://prnt.sc/
Using these templates will help you resolve your issue as quickly as possible. Save both your own and others' time (and nerves).
Desirable form of addressing in customer support:
Please indicate the order number in the ticket header for faster processing of your request.
|
I am a supplier and I want to sell my accounts. Question template: 1. Service (FB, Gmail, Insta...). 2. Brief details about the accounts (completion, country, gender, etc.). 3. Approximate delivery volumes. |
Example: 1. Hello, I have Instagram accounts with auto-registration. 2. 20+ subscribers, from 2019, verified by SMS. 3. I can supply 500 pieces per week on a regular basis. |
|
Have the accounts not been issued automatically? Question template: 1. Your question. 2. Order number or purchase note. 3. Your email used for the purchase. 4. Screenshot. |
Example: 1. Hello, the store did not issue accounts after payment. 2. 9017657 3. webmater-top2020@mail.ru 4. https://imgur.com/ikJED9sf |
|
In the order, an invalid account was found? Question template: 1. Your question. 2. Order number or purchase note. 3. Your email used for the purchase. 4. Describe which proxies were used. What service. What actions were taken on the account? 5. Screenshot. |
Example: 1. Greetings, I bought accounts, there is an invalid one in the order. 2. 9017657 3. webmater-top2020@mail.ru 4. Mobile proxies from 11111.com logged in and after logging in, a message about verification appeared on the account. 5. https://imgur.com/ikJED9sf |
Please provide all relevant information in your support request. Remember, the more information provided, the quicker the issue can be resolved. Let's save our time and the time of others.
What to read? Recommendations | Rules