Terms of Use

Part I: Store Rules

1. General Terms

By placing an order, you check the "I agree to the store rules" box and confirm that:

  1. You have read these terms.
  2. You have reviewed the product description and its specifics.
  3. You accept the refund and replacement conditions.

Always read the product description before purchasing. It contains important details about working with the account and possible deviations from these general rules (for example, a shorter check period, specific geo or proxy type). If the product description differs from these general rules, the description takes priority.

Ask all questions before purchasing. Accounts bought by mistake are not exchangeable or refundable.

2. Account Security

Each item is sold to a single buyer and sourced directly from account suppliers.

We strongly recommend: change the password, linked email, and other login credentials immediately after purchase. The store cannot guarantee that every supplier fully meets their obligations.

After purchase, responsibility for the account transfers to you. If you haven't changed your login credentials, complaints will not be accepted. Change passwords and linked accounts immediately — don't delay.

3. Account Usage Rules

Do not use:

  • home (local) IP address
  • VPN services (paid or free)
  • virtual machines, emulators, VPS, VDS
  • shared/public proxies
  • dynamic IP address
  • 2+ accounts on one device and one proxy

Free and cheap proxies are overloaded — thousands of people use them, and accounts get blocked quickly. We do not provide proxy selection advice: the market changes constantly. Test them on a small number of accounts for your specific needs.

1:1 Rule: each account requires 1 private proxy and 1 new device (new UserAgent, plugin set, cache, and cookies).

If cookies, UserAgent, or fingerprint data are included with the account — their use is mandatory. Failure to comply may result in account blocking and denial of replacement.

Proxy geolocation must match the account's region. Geolocation mismatch is a common cause of blocking.

Part II: Checking, Replacement and Refund

1. Checking Your Purchase

Purchased items are non-refundable, except in cases of invalidity (account blocked, deleted) or mismatch with the description.

Check your purchase immediately after buying. You have 3 hours to check your items. After this period, full responsibility for the product transfers to you. Only purchase as many accounts as you can check within the allotted time.

Do not perform any actions on the account — submit it for verification exactly as received. Validity is checked by account ID or through a verification service.

Changing the password, linking an email, or any other credential change is automatic confirmation of validity. No replacement will be provided after that.

Use of public checkers and mass verification services is prohibited. Such services expose the account, leading to its blocking and voiding the right to replacement.

No replacements or refunds are provided after any actions on the account — including violation of requirements listed below or in the product description.

If the account is blocked after login, the cause is most likely on the buyer's side (proxy, software, VPN, etc.). The store is not responsible for the functionality of third-party tools (Dolphin, FB Tools, etc.) and does not guarantee cookie or access token compatibility. Test on a small batch before making a large purchase.

2. Video Evidence

The store reserves the right to deny a replacement or refund without a video recording of the purchase. Video evidence significantly increases the chances of replacement or refund for invalid items.

The video must capture:

  • the moment of payment
  • product delivery from the store
  • account validity check

The recording must be continuous (no cuts or editing), full screen, with a visible cursor.

Recording must start before the moment of payment. Copy data using right-click only. Videos where data was copied via Ctrl+C/Ctrl+V are not accepted. A video started after the purchase is not considered valid evidence.

3. Replacement and Exclusions

Non-Replacement Cases (Facebook)

The following are not grounds for replacement or refund:

  • No marketplace on the account or inability to create one
  • Blocked email included with the account
  • Account blocked after creating a fan page, Business Manager, adding a card, or any other actions
  • Inability to create a Business Manager
  • No ad account on a token account (resolved by accessing ADS)
  • Use of public checkers or public proxies — this results in near-certain account blocking

While your replacement request is being reviewed, do not perform any actions on the account — this may result in denial.

Contacting Support for Replacement

When contacting support for a replacement, immediately provide: purchase email, order number, description of the problem, screenshot, proxies used, and actions taken. The more complete your data, the faster the resolution. Support may deny a request if data is incomplete.

4. Buyer Responsibility

Ask all questions via support before purchasing. If you selected a product without due care and then claim it is not what you needed, remember: accounts are only replaced if invalid. Accounts purchased by mistake are not exchanged, and no refunds are issued.

5. Refunds

Available refund methods: USDT BEP20, USDT TRC20, LTC, or to your store balance.

6. Contacting Support

If you have any questions, contact support. For a quick resolution, provide the following right away:

  1. Email used for the purchase.
  2. Order number.
  3. Description of the problem.
  4. Screenshot or video recording (if applicable).
  5. Proxy used (service, type, geo).
  6. Actions taken on the account.

Only purchase accounts if you know how to use them. Tips are available in the Recommendations section. We sell accounts — we do not provide training.

Support usually responds within one hour. In some cases, review may take up to 24 hours.

We’re always in touch and do our best to resolve every issue.

When contacting support, please maintain proper communication standards. We are open and ready to help with any account-related questions, but ask that you show mutual respect.

Our service does not tolerate rude, inappropriate, or demanding behavior from customers. Support may close a ticket without resolution and block the customer in cases of insults, profanity, or aggressive behavior. Constructive dialogue is the best way to resolve issues quickly.

Accounts on hq-accounts.com are listed for familiarization and use exclusively for lawful purposes. Using accounts to violate the terms of service of platforms where they are registered, or to violate applicable law, is prohibited.

Distributing information related to war propaganda or incitement of racial, national, or religious hatred is prohibited. This prohibition extends to any other information for which criminal or administrative liability may be established. Responsibility for all actions performed on purchased accounts lies solely with the buyer.

HQ-ACCOUNTS acts as an information intermediary (agent): the platform provides the technical capability for listing and purchasing digital products but is not a seller and does not act as a party to transactions between buyers and suppliers. HQ-ACCOUNTS does not guarantee the origin, quality, or accuracy of product descriptions — these obligations are borne by the supplier in accordance with the Supplier Rules.

If a product is found to infringe third-party rights, the platform takes action in accordance with the procedure described in the "Complaints Regarding Rights Infringement" section below.

The store does not engage in hacking and does not provide such services. The platform moderates products before publication, responds to buyer complaints, and blocks suppliers who violate the rules. Detailed supplier obligations are described in the Supplier Rules.

The store reserves the right to change purchase conditions and store rules unilaterally without prior notice. The current version of these rules is always available on this page.

Complaints Regarding Infringement of Third-Party Rights

HQ-ACCOUNTS respects the rights of third parties and accepts substantiated complaints about violations related to products listed on the platform.

How to File a Complaint

If you believe that a product on the platform infringes your rights, send a complaint to support@hq-accounts.com including:

  1. Description of the product or content infringing your rights.
  2. Specification of which rights are infringed and on what basis.
  3. Link to the product or page on the platform (URL).
  4. Your contact information (name, email).
  5. A good faith statement.

Review Procedure

  1. Receipt and verification. The complaint is registered and reviewed for completeness. Incomplete or anonymous complaints may be left without consideration.
  2. Investigation. The platform investigates the circumstances of the complaint, requesting information from the supplier if necessary.
  3. Response measures. If the infringement is confirmed — the product is removed, the supplier is notified, and the supplier’s account is immediately blocked without the right to restoration. Accumulated funds are not paid out.
  4. Notification. The complainant is notified of the measures taken within a reasonable timeframe.

Supplier Objections

A supplier whose product has been removed may submit a reasoned objection to the same address. The platform reviews objections and restores the product if the grounds for removal are not confirmed.

Infringement Policy

The platform maintains a record of violations. Suppliers found in violation are subject to immediate blocking without the right to account restoration. Accumulated funds are not paid out.

Rights infringement complaints: support@hq-accounts.com

Violation of the above rules means no replacements or refunds will be provided.

By making a purchase, you accept this agreement. Ignorance of these terms does not exempt you from responsibility.

Useful links: Contacts & Support · Recommendations