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Top up the balance of your personal account using USDT-TRC20
Refunds/Exchanges/Issues with purchases
If you encounter any problems with the product or for any reason are unable to receive what you purchased (store did not issue the product, account issues, accidentally closed payment window), you need to contact the store using the provided contact information and providing the details of your purchase.
Refunds to PAYPAL and bank cards are NOT AVAILABLE. Only available for USDT trc20, LITECOIN, PERFECTMONEY, WMZ, CAPITALIST, FREEKASSA.
Please note that a response from the store's support team may take up to 24 hours (usually within a few minutes or a few hours). Don't worry, we will get back to you as soon as we can.
When contacting customer support, please provide all necessary information about your issue at once (description and screenshot of the problem, proxy information, actions taken). Remember that the more relevant information you provide, the faster the issue will be resolved! Respect both your own and others' time. The support team may refuse to resolve the issue without complete information about the problem.
When contacting our support service, please remember about the norms of behavior and dialogue. We are always open and happy to help/provide advice on account-related issues, but if you've had a bad day or are experiencing problems with your nervous system, it's better to wait or write to another place.
The tone you use when addressing support will be reflected in the response you receive. Our service does not tolerate rude, inadequate, or demanding behavior from customers. In the event of such behavior, the support team may refuse to resolve the issue and terminate further dialogue, resulting in a ban. Before being rude, remember that the chances of a positive resolution to your issue depend directly on the degree of adequacy.
Preferred form of addressing in customer support (in this case we will be able to resolve any issue as quickly as possible):
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Have the accounts not been issued automatically? Question template: 1. Your question. 2. Order number or purchase note. 3. Your email used for the purchase. 4. Screenshot (can be uploaded to https://imageup.ru/ https://imgur.com/ https://prnt.sc/). |
Example: 1. Hello, the store did not issue accounts after payment. 2. 9017657 3. webmater-top2020@mail.ru 4. https://imgur.com/ikJED9sf |
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In the order, an invalid account was found? Question template: 1. Your question. 2. Order number or purchase note. 3. Your email used for the purchase. 4. Describe which proxies were used. What service. What actions were taken on the account? 5. Скриншот (можно загрузить на https://imageup.ru/ https://imgur.com/ https://prnt.sc/). |
Example: 1. Greetings, I bought accounts, there is an invalid one in the order. 2. 9017657 3. webmater-top2020@mail.ru 4. Mobile proxies from 11111.com logged in and after logging in, a message about verification appeared on the account. 5. https://imgur.com/ikJED9sf |
How to find out about goods repleshiment?
It is enough to send the @SubscriberGoodsBot telegram bot a link to the product (example: https://hq-accounts.com/en/category/ok/odnoklassniki-accounts-pva-empty-female-ru.168871) and when new accounts are replenished in the store, you will receive a notification!
Please provide all relevant information in your support request. Remember, the more information provided, the quicker the issue can be resolved. Let's save our time and the time of others.
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