Terms of Use


1. By paying for the product, the buyer puts a tick "I agree with the terms / conditions of the store" and automatically confirms that he have read and understood the store rules and product description.

2. Purchased items are non-refundable, except in cases of invalidity (e.g. if the account is blocked, deleted, or if there is an error in the product description).

3. Check the product immediately after purchasing it. If there is a problem, such as invalid or blocked accounts, report it immediately. You have 3 hours to check the product after purchase. After this time, you are responsible for the product and it cannot be replaced or refunded. If you cannot check a large quantity of items immediately after purchase, only buy the amount you can check within the given time frame.

3.2 Refunds and replacements are not possible after accessing (login, login attempts) the account or if other purchasing requirements listed below and in the product description are violated.

Experience shows that if you have accessed the account, the problem is likely on your end (proxy, software, VPN, etc.). Therefore, check the accounts before accessing them.

The validity of accounts is checked by their ID (e.g. https://www.facebook.com/ID) or a check-service. After accessing the account, replacements are not possible.

If you have accessed the account and it has either a check or a ban, it may be due to your login or other actions that are not suitable for the proxy. Such accounts are not eligible for refunds or exchanges. After accessing the account, replacements are not possible.

Therefore, the store is not responsible for the functionality of third-party services that automate work with accounts, such as Dolphin, FB Tools, etc. and does not guarantee compatibility with cookies or access tokens. Check a small quantity of items before making a large purchase.

Also, the following are not grounds for replacing or returning an account:

  • If FB accounts do not have a marketplace or there is no way to create it.
  • If the email associated with the account is blocked.
  • If the account was blocked after creating a fan page, business manager, adding a card to billing, or any other actions.
  • If it is not possible to create or use business manager or marketplace on the Facebook account.
  • If you bought an account with a token, uploaded it to auto-upload, and found that there is no advertising account (this can be easily fixed by accessing ADS, unfortunately, such a bug can occur).
  • If you used a public checker, public proxies to check accounts, or any other actions with them, including attempted login. This is almost a 100% chance of blocking and losing your accounts.

3.3 When contacting customer support, please provide all the data with the question at once (description and screenshot of the problem, which proxies you are using, what actions you have taken). Remember, the more necessary information there is, the faster the issue will be resolved! Save your time and others. Support may refuse to resolve the issue without providing complete data on the problem.

4. Before purchasing, ask all questions to support using the specified contacts. If you were careless in choosing the product and bought it, then later raise objections that it is not what you need, not what you wanted to buy, and so on, remember that accounts can only be replaced if they are invalid. Accounts purchased by mistake are not exchanged for others, and the funds spent on them are not reimbursed.

Refunds to PAYPAL and bank cards (excluding RU, KZ and UA banks) are NOT AVAILABLE. Only available for USDT trc20, LITECOIN, PERFECTMONEY, WMZ, CAPITALIST, FREEKASSA.

5. All goods in our store are sold only in one hand. However, the products in the store are added by account suppliers. Therefore, for general safety and to avoid misunderstandings and problems, we strongly recommend changing access methods - passwords, additional data, if any - after purchasing any accounts. We cannot guarantee that all account suppliers fully fulfill their obligations. In addition, as stated in the rules above, after the purchase, the responsibility for the product is transferred to the buyer - therefore, after the purchase, you must change all security data of the accounts - passwords, additional emails, and any other data. Please do not write to us after a month that the access to the accounts disappeared, etc. Remember that if you do not change the data, complaints and claims will not be accepted.

6. If you encounter any problems with purchasing the product, please contact support and immediately indicate the nature of the issue and purchase information. The more detailed you describe your problem/question, the faster we can solve it!

7. Only purchase accounts if you know how to use them. We have provided some tips in the corresponding section: Recommendations. But this is only a small part, the information is constantly evolving and adding. There are special forums, blogs, and communities to address these issues. Remember that we are a store that sells products, not a training center for working with accounts, proxies, software, etc.

8. After you contact us, the response from support will be within 30-60 minutes during business hours, but may take up to 24 hours in some cases, because suppliers cannot physically be on site 24/7 (like everyone else) to check your order. However, we always try to resolve all issues as quickly as possible. Hope for understanding.

Do not worry, we are always in touch. All questions will be answered.

The store reserves the right to refuse to resolve the issue for the client and close the request without its permission in case of inappropriate behavior, the use of profanity.

The store has the right to refuse to resolve a customer's issue and close the request without their permission in case of inappropriate behavior or the use of profanity.

When using accounts, the following actions are prohibited:

  • Using your home (local) IP address.
  • Using VPN services, both paid and free.
  • Using virtual machines, device emulators, VPS servers, or VDS (only high-quality private proxies are allowed).
  • Using shared/public proxies.
  • Using a dynamic IP address (dynamic IP is not a proxy because other clients of your provider used it before you).
  • Logging into 2 or more accounts using 1 device and 1 proxy./li>

In other words, you should be aware that free/cheap proxy or VPN services do not provide good quality and are used by a large number of people, which leads to accounts being quickly blocked. We do not provide advice and recommendations on using services since the situation on the market is constantly changing and different proxies are suitable for each specific case. Therefore, we suggest testing them yourself for your own purposes.

Account usage rules:

Each account is used with ONLY 1 private proxy and 1 new device (new UserAgent, set of plugins, browser cache and/or cookies, etc.).


Accounts sold in the hq-accounts.com store are intended for demonstration and legal use only. It is prohibited to use the accounts to violate the rules of the services in which they were registered, or other resources, as well as to violate the laws of the countries where they are used.

It is forbidden to distribute any information related to the propaganda of war, incitement of racial, national or religious hatred and enmity. The ban also applies to any other information for which criminal or administrative liability is provided for distribution. It is prohibited to use the accounts for any other actions that contradict the Criminal Code. The buyer is solely responsible for any actions taken on the purchased accounts after purchase and access to them. Do not break the law.

We do not hack anyone, do not affect other people's accounts or their owners, and do not provide such services (and do not know who does). The store strictly operates in accordance with the legislation of the Criminal Code of the Russian Federation: it purchases information access services, sorts them by requested criteria for further resale, without being responsible for the content of the information, warning that in case of destruction, blocking, modification, or copying of data, liability may arise.

Dear friends, we remind you that our store does not violate any laws or the rights of third parties. All the goods we offer do not belong to third parties. If you have any questions, please write to us and we will provide all clarifications about the origin of the goods. We respect the law and advise you to act strictly in accordance with the Criminal Code.

If the above points are violated, replacements/refunds of accounts will not be made.

By making a purchase in our store, you automatically accept this agreement "Rules and conditions of purchasing goods". Ignorance of the rules and conditions of purchasing goods does not exempt you from responsibility under the established service rules.